Reference

How We Handle Your Account Information

We collect what we need to run your account, process bKash and Nagad deposits, verify withdrawals and keep the lobby secure.

Account wallet recordsPayment verification logsDevice session dataSupport request historyWithdrawal approval steps
Browse Lobby Read FAQ
jbajee How We Handle Your Account Information
DATA HANDLING

How We Protect and Store Your Information

We encrypt payment data in transit and at rest, restrict internal access to account records on a need-to-know basis, and log every change to your withdrawal address or mobile number. Session cookies expire after fourteen days of inactivity, and you can clear saved devices from the account security page.

Collection Scope

We collect mobile number, payment wallet identifiers, device fingerprint, IP address, transaction amounts and timestamps. We do not track browsing outside the lobby, and we do not collect biometric or location data beyond the region you select at signup.

Cookie Use

Session cookies keep you logged in when you switch from Mobile Help & Support to Football BetMastery or close the app and reopen it.

Data Retention

Financial records stay for seven years to meet audit and dispute resolution requirements. Session logs and device data expire after ninety days unless tied to an active investigation. Marketing preferences and support chat transcripts stay until you close your account.

User Rights

You can request a copy of your data, correct outdated payment details, withdraw marketing consent, or close your account and erase non-financial records. Contact support with your registered mobile number to start any of these requests.

POLICY CONTACT

How to Reach Us About Privacy

If you want to see what data we hold, correct an account detail, or ask a question about retention and sharing practices, use any of the three channels below. Live chat is fastest for same-day replies; email works for document requests and formal access inquiries.

Live Chat Open the chat widget in the bottom corner of any page. Privacy and data-access questions go to the same support queue as payment and account issues, so mention 'privacy request' in your first message so the agent routes it correctly.
Email Support Send your inquiry to the support address listed in the account settings footer. Include your registered mobile number so we can match the request to your account record and reply with the data summary or correction confirmation.
FAQ Library The help centre explains common data questions: what we collect when you deposit via bKash, how long we keep withdrawal logs, and how to request account closure. Check there first before opening a ticket.

Common Privacy Questions

We collect your mobile number, a password or PIN, your chosen currency, and the region you are accessing from. When you deposit via bKash, Nagad or Rocket, we record the wallet transaction ID and amount to match the transfer to your account balance.

Financial records including deposits, withdrawals, bet history and bonus claims stay for seven years to meet regulatory and audit requirements. Session and device logs expire after ninety days unless linked to an open dispute or security review.

We share minimum necessary details with payment processors to complete your bKash or Nagad transfer, and with game studios to load your bet history in tables like Easy Rocket Transfer or Blackjack Supremacy. We do not sell data to marketing firms or third-party affiliates.

Yes. Contact support through live chat or email with your registered mobile number. We will send a summary of the account data we hold, and you can request corrections to outdated payment details, address or contact information within two business days.

Email support or open a live chat and ask to close your account. We will deactivate login access immediately and erase non-financial records within thirty days. Financial transaction logs stay for seven years as required by audit and dispute resolution rules.

Session cookies keep you logged in across pages. Analytics cookies measure load times and navigation paths so we can fix slow screens. You can disable analytics cookies in browser settings, but turning off session cookies will log you out after every page reload.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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